Privacy Policy

Last Updated: August 2, 2026

1. Introduction

Welcome to Acuria Health Private Limited ("Acuria Health", "we", "our", or "us").

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, mobile application, WhatsApp services, and related healthcare services.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Delivery Address
• Date of Birth (if provided)
• Gender (if provided)

Account Information

• Google Sign-In profile information
• OTP verification details
• Login history

Order Information

• Ordered healthcare products
• Uploaded prescriptions
• Order history
• Delivery preferences
• Saved addresses

Payment Information

Payments are securely processed through our payment partners.

We do not store your debit card, credit card, UPI PIN, or banking passwords on our servers.

Technical Information

• Device type
• Browser
• IP address
• Operating system
• Cookies
• App version
• Log information

3. How We Use Your Information

We use your information to:

• Process your orders
• Deliver healthcare products
• Verify your identity through OTP
• Provide customer support
• Process payments
• Send order updates
• Improve our products and services
• Detect fraud and misuse
• Comply with legal requirements

4. Prescription Information

Prescription images uploaded by customers are treated as confidential medical information.

We use prescription information only for:

• Order verification
• Order fulfillment
• Compliance with applicable laws

Prescription information is never sold for advertising or marketing purposes.

5. WhatsApp Communication

If you contact us through WhatsApp or place an order using WhatsApp:

• We may send order confirmations.
• Delivery updates.
• Customer support responses.
• Important service notifications.

Marketing messages will only be sent where permitted by applicable law or with your consent.

6. Third-Party Services

We may use trusted third-party services, including:

• Google Sign-In (Authentication)
• Razorpay (Payment Processing)
• WhatsApp Business Platform (Customer Communication)
• Google Maps (Location and Address Services)
• Firebase (Authentication, Notifications and Analytics, if applicable)

Each third-party provider has its own privacy policy governing its services.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Remember your login
• Improve website performance
• Analyze website traffic
• Enhance user experience

You can control cookies through your browser settings.

8. Data Security

We implement industry-standard security measures, including:

• HTTPS encryption
• Secure authentication
• Access controls
• Secure server infrastructure
• Regular software updates
• Monitoring against unauthorized access

While we strive to protect your information, no online service can guarantee absolute security.

9. Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Maintain transaction records
• Meet legal, tax, and regulatory obligations
• Resolve disputes

When no longer required, data will be securely deleted or anonymized where appropriate.

10. Your Rights

Subject to applicable law, you may:

• Access your personal information
• Update or correct inaccurate information
• Request deletion of your account
• Withdraw consent where applicable
• Opt out of promotional communications

To exercise these rights, contact us using the details below.

11. Children's Privacy

Our services are not intended for children under the age required by applicable law to independently use our services.

If we become aware that personal information has been collected from a child without appropriate authorization where required, we will take reasonable steps to remove such information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with the revised "Last Updated" date.

13. Contact Us

Acuria Health Private Limited

Registered Office:
Plot No. 53/F, Phase-1
Surya Nagar, Sector-91
Faridabad
Haryana – 121002
India

Email:
support@acuriahealth.com

Phone:
+91 88823 22834

Website:
https://acuriahealth.com